Marketence
Representative Solution

Connect the Schedule to the Work.

Organizations managing field or service employees may coordinate schedules, assignments, hours, mileage, expenses and notes through separate tools or manual processes. A purpose-built operations platform could connect those activities.

Discuss a Similar ChallengeRepresentative concept — not a customer case study
The Business Challenge

When the Process Outgrows the Tools.

The current environment

Manual schedulingPhone calls and textsPaper timesheetsManual mileage logsExpenses by email

Coordinating a field or service workforce means moving information in every direction — schedules to employees, hours back to the office, mileage and expenses to payroll, and notes to whoever needs them next. When each of those lives in a different tool, the schedule and the work drift apart. A purpose-built operations platform could connect scheduling, assignments, time, mileage, expenses and notes into one operational picture.

Current State

How It Often Works Today.

  1. 01

    Schedule in a spreadsheet

    Version control
  2. 02

    Assignment by phone or text

    Unclear ownership
  3. 03

    Hours on paper

    Manual work
  4. 04

    Mileage in a manual log

    Manual work
  5. 05

    Expenses submitted by email

    Waiting
  6. 06

    Re-typed for payroll & reporting

    Duplicate entry

Every step works in isolation. The friction lives in the gaps between them.

A Better Way

What a Connected Process Could Look Like.

Digital schedule & assignmentsMobile access for employeesTime, mileage & expense captureConnected office-side processOperational reporting

One purpose-built solution — designed around the business process

Conceptual Application

A Concept of the Working Environment.

A possible approach — what Marketence could build around this process. It doesn’t exist yet, and yours would be designed around your business.

Operations Platform — Weekly Schedule

Conceptual interface
Entirely fictional information. A concept of how scheduling, assignments, mobile activity, time and mileage could connect in one platform.
How It Could Work

The Operational Architecture.

  1. 01

    Coordinators & field employees

  2. 02

    Operations platform

  3. 03

    Scheduling & assignment workflow

  4. 04

    Assignment rules

  5. 05

    Time, mileage & expense data

  6. 06

    Operational reporting

Potential Capabilities

What a Solution Could Include.

Manage

  • Employee profiles
  • Client profiles
  • Scheduling
  • Assignments

Automate

  • Notifications
  • Time & mileage capture
  • Assignment updates

Connect

  • Mobile access
  • Office-side process

Analyze

  • Hours & mileage reporting
  • Operational reporting

Control

  • Notes & records
  • Approval of hours & expenses
Marketence Capabilities

Behind the Solution.

Custom Software

Build the operations platform.

Learn more

Workflow Automation

Move assignments and notifications.

Learn more

Business Portals

Give employees mobile access.

Learn more

Data & Integration

Connect schedules to office systems.

Learn more

What Would This Look Like for Your Business?

Your process will be different. Your systems will be different. Your requirements will be different. That’s the point — Marketence builds around the business.

Discuss Your ChallengeMore Solutions in Action